Unit Knowledge Guide-RIIRIS301E Apply risk management processes Certificate III aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency BSBMKG441 Develop public relations documents BSBMKG439 Develop and apply knowledge of communications industry BSBMKG440 Apply marketing communication across a convergent industry If you require RPL Kits with comprehensive benchmarking

configure and test internet protocol networks ICTTEN318 Inspect

assess and control safety risks SITXCOM007 Show social and cultural sensitivity If you require RPL Kits with comprehensive benchmarking

analyse and present workplace data and information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-RIIRIS301E Apply risk management processes Certificate III aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner