Learning and Assessment Kit-SITXCCS008 Develop and manage quality customer service practices AMP match and process receipts BSBITU304

match and process receipts BSBITU304 Produce spreadsheets BSBCUS301 Deliver and monitor a service to customers Additional electives BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others * We can develop additional elective units that are not listed on request (Please contact us for further information)

analyse and present workplace data and information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people HLTPOP005 Work in a population health context HLTAAP001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCCDE001 Support participative planning processes CHCCDE004 Implement participation and engagement strategies CHCEDU008 Share health information CHCGRP001 Support group activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS304 Participate effectively in WHS communication and consultation processes ICTGAM401 Produce an interactive game ICTICT418 Contribute to copyright

instructional techniques

Learning and Assessment Kit-SITXCCS008 Develop and manage quality customer service practices AMP match and process receipts BSBITU304Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to